Refund policy

JVIBZ Return & Refund Policy

We want you to be satisfied with your purchase. Returns may be requested within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition with tags and original packaging when applicable, and proof of purchase is required. To request a return, please contact JVIBZ using the contact information provided on our website before sending any item back, as returns sent without prior instructions may not be accepted. Certain items may not be eligible for return, including personalized or custom products, gift cards, items marked final sale, and certain hygiene-sensitive items. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and make it right. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method within 10 days, although your bank or payment provider may require additional time for the refund to appear in your account. If you need a different item or size, please contact us for available exchange options. For questions regarding returns, exchanges, or refunds, please contact JVIBZ using the contact information available on our Contact page.